Ordering and Delivery

How do I create a Tok Food account? How do I order?

Click on ‘Sign in’ and then go through the indicated steps:

  • If you are already a customer, log in.
  • Not yet a customer? Create an account.
  • Put an item in your shopping cart and go to order.
  • Check and arrange your order. Do not forget to fill in the address, delivery date and packing service.

Final step is the payment. This can be done with iDEAL, credit card or, if offered, via postpay. Note: registrations of new accounts are first processed by Tok Food. Once your data has been processed you will receive a message with your login details within 24 hours. This allows you to log in directly. You can then change your password yourself.

How do I become a Tok Food customer?

Are you not yet a customer with us? Read more about becoming a customer.

I am already a customer, but I do not have online login details yet. What should I do?

You can request your login details with your customer number via the contact form.

To become an online Tokfood customer you need an email address, otherwise you will not be able to place your online order. If you have a customer number, but you do not have an email address, we are happy to help you create a free email account. You only need a computer, laptop, tablet or smartphone with internet access. If it does not work, please contact us.

How do I log in?

Press the person icon in the top right corner of the menu bar. Here you can enter the login details that we have sent you.

I have forgotten my password. What should I do?

If you have forgotten your password, click on "Forgot password" and enter the email address you used to register with us. You will then receive an e-mail with a link you can use to request a new password.

Do I have to be logged in to see the products?

No, you can also view the products if you are not logged in. Prices and other details are only displayed when you are logged in.

Can I view and edit my personal information?
  • After you have logged in, click on "my account"
  • On the right side you will find the button "Account Dashboard". Here you can edit your settings.
How do I know that my order succeeded when I have not received a confirmation?

Is your order in your account? Then it worked. If you ordered more than 1 hour ago and you have not received a confirmation yet and there is nothing in your account, please contact customer service, telephone number: +49 (0) 2562 9640 0

Problem with ordering or ordering large quantities?

If you have a problem when ordering, please delete your cookies and try again. You can find instructions on how to delete cookies in our cookie policy.

Do you want to place an order for larger quantities? Then request an offer per mail.

When will my goods be shipped?

If we receive your order on a working day before 10:00, your goods will leave our warehouse the same day and will be delivered throughout Germany within 24 - 48 hours. In the Benelux within 24 hours. Delivery outside these areas is within 5 working days. Orders are not shipped on weekends or public holidays. Your goods will leave our warehouse the next working day.

We, our partners and our deliverers do everything possible to deliver on the promised delivery time. In the unlikely event that we fail, we will inform you. This depends, among other things, on i.e. whether ordered items are in stock.

Can I add or change something to my order?

It depends on whether your order is already being processed. If you have ordered the wrong item or would like to add something to your order, please contact us as soon as possible at +49 (0) 2562 9640 0.

What can I do if I accidentally ordered an item several times?

It is best to contact customer service directly at telephone number: +49 (0) 2562 9640 0.

How soon will I be refunded if my order fails?

That your order failed can have several causes. How quickly the money is in your account depends on the reason for your failed order and your payment method. Your amount will be transferred within 3 working days from the moment your written request is received and accepted by the Finance department: accounting@tokfood.com.

What delivery options do I have?

Tokfood always delivers the goods with internationally recognized transport companies that are IFS certified.

Returns & Cancellations

When can I exchange my items?

See our general sales and delivery conditions and here you can also read more about returns.

Can I cancel an order?

Depending on the reason, you can cancel your order within 2 hours after you placed your order.

Why has my order been canceled?

There are several reasons for this. Please contact customer service.

Payment

How can I pay?

Check / Money order, iDEAL, Giropay, Bancontact, SOFORT Banking, Belfius en Trustly.

How do I pay an outstanding invoice?

You can make your payment to the bank account number stated on your invoice.

Other questions?

If you have any other questions or suggestions, please contact us at service@tokfood.com or +49 (0) 2562 9640 0